Yes, our providers are accepting new patients.

To learn more about how to access our Patient Portal, please watch this video or follow the steps below:

• Visit our Patient Portal and click on the patient login.
• Enter in your username and password.
• Click “Login”.
• Once Logged in, there are 4 tabs at the top of the portal which control the list of options on the left hand side. You can see upcoming appointments, past appointments, download results, update your patient data, pay a bill and more.
• Please note that if you are requesting records, you may download all of your records for FREE using your patient portal.

If you are having trouble accessing your patient portal login credentials, please call our office at (651) 789-9800.

We require at least 24 hour notice if you must cancel your medical dermatology appointment. For cosmetic appointments, fees and advanced notice times differ, depending on the type and length of the appointment.

We accept cash, checks, and all major credit cards. We also accept Care Credit®; please contact our office regarding terms.

Yes, we accept most major health insurance plans. We ask all patients confirm (prior to the appointment) with their insurance company that our clinic is in-network.

 Yes, our providers treat children of all ages.

Our providers will generally treat your problem during the same visit. Conditions that require surgical or cosmetic treatment may or may not be treated on the same day as the initial appointment.

Many insurance companies require a referral prior to a visit. Please make every effort to check with your insurance company before you come to your appointment.

You will need to bring a valid photo ID (e.g. driver’s license), proof of health insurance (if applicable), and a credit card or HSA/FSA card to put on file. Please bring a list of medications and / or allergies (if applicable) to your appointment. If you have not already completed our registration forms online, please do so prior to your appointment. You can visit our Patients tab in the top of this website for more details. Otherwise, please arrive 15 minutes early to your appointment to input your medical history information into our iPad check-in system.

Every person has different concerns about their appearance. We offer many different options to meet our patients’ needs. To provide you with a customized treatment plan and financial quote, schedule a cosmetic consultation with our esthetician.

Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay and Google Pay are accepted forms payment for all online orders.

Sales tax is collected for all states except orders shipping to Alaska, Delaware, New Hampshire, Montana, and Oregon.

Shipping is only available to U.S. states. Credit cards issued by international banks are not accepted.

Shipping charges are waived on orders over $50. Shipping fees are calculated at checkout and applied to orders under $50. Orders are shipped either standard or economy class via USPS.

Shipping is only available to U.S. states.  Credit cards issued by international banks are not accepted.

An email notification is sent to confirm the order was placed successfully. Orders are processed for shipping through USPS within 1-2 business days (business is not conducted on weekends or holidays). An email with a tracking number is sent upon shipment of the order.

To check the status of your orders online, you can log into your customer account and navigate to the "Orders" section, or use the link provided in your order confirmation email to access the order status page.

Orders cannot be changed or cancelled.

Save the box and merchandise and email customer service immediately at reception@northmetroderm.com.

A customer service representative will provide directions within two business days (business is not conducted on weekends or holidays). We will strive to resolve any issues with minimal inconvenience.

Contact your local post office or UPS store with your tracking number to open a claim.

While we try our best to accommodate specific delivery instructions, we cannot guarantee the instructions are followed.  We recommend using a secure address to help ensure successful delivery.  We do not replace or refund lost or stolen packages.

With exception to prescription and Silagen products, customers who are not satisfied with a purchase can return the item(s) for a full refund (including taxes).  Except for damaged merchandise, shipping fees are non-refundable.  Items specified as non-refundable cannot be returned. Returns are subject to inspection and are not accepted on more than half used products. We monitor return activity for abuse and reserve the right to limit returns. Multiple returns of the same product are not accepted. Free gift with purchase item(s) must also be returned. 

Please email reception@northmetroderm.com to initiate a return.

Pregnant and/or nursing customers should avoid tretinoin, retinol, and hydroquinone.  Please check with your physician to confirm usage of other active ingredients.

Many of our retail products are HSA/HRA/FSA eligible. Check out eligible products in the HSA/HRA/FSA category.  As always, it is a good idea to check with your plan administrator to confirm eligibility.