With exception to prescription, Nutrafol, and Silagen products, customers who are not satisfied with a purchase can return the item(s) for a full refund (including taxes). Except for damaged merchandise, shipping fees are non-refundable. Items specified as non-refundable cannot be returned. Returns are subject to inspection and are not accepted on more than half used products. We monitor return activity for abuse and reserve the right to limit returns. Multiple returns of the same product are not accepted. Free gift with purchase item(s) must also be returned.