CLINIC FAQ

Yes, our providers are accepting new patients.

We require at least 24 hour notice if you must cancel your medical dermatology appointment. If an appointment is missed or cancelled within 24 hours, you will be charged $25. For cosmetic appointments, fees and advanced notice times differ, depending on the type and length of the appointment. Please see our full appointment policy for details.

We accept cash, checks, and all major credit cards. We also accept Care Credit®; please contact our office regarding terms.

Yes, we accept most major health insurance plans.  We ask all patients confirm (prior to the appointment) with their insurance company that our clinic is in-network.

Yes, our providers treat children.

Our providers will generally treat your problem during the same visit. Conditions that require surgical or cosmetic treatment may or may not be treated on the same day as the initial appointment.

Many insurance companies require a referral prior to a visit. Please make every effort to check with your insurance company before you come to your appointment.

You will need to bring a valid photo ID (e.g. driver’s license), proof of health insurance (if applicable), and a payment method.  If you have not already completed our registration forms online, you will need to bring them with you or allow enough time prior to your appointment to complete them. Please visit our Patients page for more details. Please see our full appointment policy for details

Every person has different concerns about his/her appearance. We offer many different options to meet our patients’ needs. To provide you with a customized treatment plan and financial quote, schedule a cosmetic consultation with our esthetician.

SHOP FAQ

Visa, Mastercard, American Express, and Discover are accepted payment forms.

Sales tax is collected for all states except orders shipping to Alaska, Delaware, New Hampshire, Montana, and Oregon.

Shipping charges are waived on orders over $50.  $7 shipping fee applied to orders under $50.  Orders are shipped first class via USPS.

Shipping is only available to U.S. states.  Credit cards issued by international banks are not accepted. 

An email notification is sent to confirm the order was placed successfully.  Orders are processed for shipping through USPS within 1-2 business days (business is not conducted on weekends or holidays).  An email with a tracking number is sent upon shipment of the order.

Orders cannot be changed or cancelled.

Save the box and merchandise and email customer service immediately at shop@northmetroderm.com.

A customer service representative will provide directions within two business days (business is not conducted on weekends or holidays). We will strive to resolve any issues with minimal inconvenience.

Contact your local post office or UPS store with your tracking number to open a claim.

While we try our best to accommodate specific delivery instructions, we cannot guarantee the instructions are followed.  We recommend using a secure address to help ensure successful delivery.  We do not replace or refund lost or stolen packages.

With exception to prescription and Silagen products, customers who are not satisfied with a purchase can return the item(s) for a full refund (including taxes).  Except for damaged merchandise, shipping fees are non-refundable.  Items specified as non-refundable cannot be returned.  Returns are subject to inspection and are not accepted on more than half used products. We monitor return activity for abuse and reserve the right to limit returns. Multiple returns of the same product are not accepted.  Free gift with purchase item(s) must also be returned.  A return authorization request must be submitted within 30 days of the purchase date.  The return authorization request form must be completed to receive return approval. Refunds are not accepted without a return authorization number.  A return authorization number is sent with the return directions upon processing of the return authorization request form.

Pregnant and/or nursing customers should avoid tretinoin, retinol, and hydroquinone.  Please check with your physician to confirm usage of other active ingredients. Please check with a physician to confirm usage of other active ingredients.

Many of our retail products are HSA/HRA/FSA eligible. Check out eligible products in the HSA/HRA/FSA category.  As always, it is a good idea to check with your plan administrator to confirm eligibility.